FA
Frank A
1 reviews | Active since Jan 2018
05 Jan 2018, 16:06
Useless Samsung tv
Good day My name is Frank Abt and would like your assistance
I have purchased a Samsung 65 inch curve Tv from Dion wired woodmead last year. The tv started giving problems and I then contacted the store when they told me to contact Samsung since the tv was still under warranty. Samsung technicians were then sent out to repair the tv but instead the whole tv started to fall appart a few weeks later. I then phoned them and sent emails back and forward but up until today no 1 has come back to me with feedback.
Yesterday the 5th January 2018 I went to the store to report the matter and was told that the matter would be escalated.
I am extremely disappointed in the way this matter has been handled
Kind regards Frank Abt
********** 935
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Replies (2)0
Replies (2)
Dion Wired's replyOfficial
05 Jan 2018, 16:28We acknowledge receipt of your complaint with reference ***7 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
service@dionwired.co.za
Tel: ***73
Best regards,
Dion Wired's reply05 Jan 2018, 16:28
Official
We acknowledge receipt of your complaint with reference ***7 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
service@dionwired.co.za
Tel: ***73
Best regards,
FA
Frank A's updateReviewer Update
09 Jan 2018, 19:58It's Tuesday and since Friday I have not received even a single phone call regarding my complaint
I will just return this broken piece of ******* to Dion wired woodmead
FA
Frank A's update09 Jan 2018, 19:58
Reviewer Update
It's Tuesday and since Friday I have not received even a single phone call regarding my complaint
I will just return this broken piece of ******* to Dion wired woodmead