Useless aftersales for a top end product

I recently purchased a Lenovo Yoga laptop from Dion Wired.<br> <br> +- week after the backlit keyboard stopped working. I was travelling and couldn't take it back.<br> <br> This weekend it was returned to the cedar square branch.<br> <br> Nobody knew how to handle a return and after asking for the branch manager I was introduced to the sales manager. I was told 21 days would be needed to repair it. This is a high end business machine that I need on my travels, I cannot sit without a machine for that long.<br> <br> I was then led to the back where a repair was opened by a staff member that was extremely rude and refused to put me into contact with the branch and regional managers.<br> <br> ***********, writing a wrong serial number and trying to force me to give my password for my laptop that is full of confidential business documents as well as personal information. When i refused she got upset and insisted, why? it is a hardware failure not a software...trying to explain this was fruitless.she said maybe tuesday for collection?<br> <br> I cannot express how badly this store is run without management.<br> <br> I was told to take the device to the manufacturer myself if i wanted it sooner, great after sales!!<br> <br> I want a replacement,CP