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Alida R

1 reviews | Active since Nov 2016

06 Dec 2017, 13:58

Useless

I have never had such a terrible service, as at this specific store! They have booked me last week Wednesday for a repair - where I must have been contact on Thursday; due to one staff member not being in, the whole store stood still and I could not get assistance from anybody. It takes anything from 5-20 minutes to answer a phone call, Going into the store is even worse since the staff joke around and sit but dont help.

Book my phone finally, a week later and then the staff member is not there AGAIN!!! thereafter I had to recevie my phone at 12, but they could not even phone me - no I have to try and get hold of them again - just to find out that they say I will only get my phone back end of business. Now running your work on your phone - and not having arranged such a PATHETIC service - this is UNACCEPTABLE.

When I complain - the manager says MMMMM and that it always takes so long - so how the hell do you book your customers if it always takes this long!!! then book then in advance and say one full day - not 4 hours!!

This is a joke the kind of service that I have received. The staff member pitches up late for work and then customer have to book in with people that dont even know what they are doing - dont take the time they specified and then expects us to just accept the service when they know it never takes half a day.

Pathetic - Due to this franchise i WILL NEVER BUY OR REPAIR FROM ANY DION WIRED AGAIN!!

0
Replies (4)
Dion Wired
Dion Wired's reply06 Dec 2017, 19:52
Official

We acknowledge receipt of your complaint with reference ***9 and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will contact you with updated feedback.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

AR
Alida R's update06 Dec 2017, 20:50
Reviewer Update
Just for your knowledge . I went there at 16h30 and had to wait for 20 minted before further assistance! Where after fighting the staff told me they cannot read time! As well as I only received a so are phone at 17h45! And to top it off! T phobe from 12h00 to no phone at all!!! System crashed and they kept my phone!!!!!! Only tomorrow after a lot of fighting might I get my phone
Dion Wired
Dion Wired's reply07 Dec 2017, 08:48
Official

We confirm that you were assisted and been given a loan phone to use in the interim due to unforeseen software problems from the Samsung system.

The store will keep you updated.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

AR
Alida R's update07 Dec 2017, 09:09
Reviewer Update
Is that all you have to say?? Nothing about the useless service?? Or me standing there for 2 hours before being given the phone which was promised at 12! Or the staff telling me they cannot read watches so yeah! Wow this is a joke - a phone that can barely do anything my phone could, I cannot access any of my information, I got telephone numbers - wow... Pathetic response for customer service - honestly. In the line of business - customer service and the fact that you keep communication open with customers are actually important! But at that place you can go late to work every day, if one staff member is not there - then the whole department stands still; then you promise people stuff and make bookings but it takes longer than promised; then crash the customers phone when standing for 2 hours waiting; and then give a pathetic phone and excuse! Ridiculous is not even the word!