1 reviews | Active since May 2016

10 Jan 2019, 21:23

Unprofessional behaviour of staff members

The store at Mall of The South closes at 7pm, but the staff closed the doors to the store early and started playing music extremely loudly and dancing while the sales assistant was still trying to assist us. The music was so loud that we couldn't hear a single word he was saying and had to request that the music be turned down. One of the female staff members had already requested that they turn the music down and seemed rather embarrassed on behalf of her colleagues, but they just ignored her request. These people need to face disciplinary action because this is highly unprofessional and unacceptable and I'll never return to this store again unless everyone is fired and replaced by new staff.

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Replies (1)
Dion Wired
Dion Wired's reply11 Jan 2019, 07:47
Official

Firstly I would like to thank you for the time and effort you have taken to give us feedback on bad service you experienced in our store.  In Game we appreciate and value every feedback we receive from our customers because by that we are able to improve for the better or correct wrongs.  I sincerely apologize for the bad service provided.  Your reference is 44965  A Senior manager will be in contact with you shortly to address your concerns.  We value you as a Game customer and are committed to improve our service levels continually.  Please do not hesitate to contact us should you not be attended to within 48 hours.  Rina Taute    
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: ***73 / Fax: ***