Unacceptable customer service

Today I have visited Dion Bedfordview looking for a camera Nikon D5600 with twin lens , I was assisted by Tshepo who told me that the camera I m looking for is not available at their store but he will check which other Dion has it , he then came back to me explaining that Dion Mall of the south has the camera I m looking for with twin lens which is costing R11 999, he further explained that I can make payment at their shop and collect the camera at mall of the south but I chose to pay when collecting , I then went to mall of the south since I was referred to Phyllis at mall of the south , Phyllis brought the camera and I asked him to open it only to find that the box has one lens , Phyllis then phoned Tshepo at Bedford view who confirmed again that the box has twin lens.

The lady who was in charge of the store " Nokululeko" told me that there is nothing she can do I have to go back to Bedfordview to complain there.

As a customer I feel this is unacceptable customer service and violation of consumer rights after being told to drive from Bedfordview to mall of the south for product which was promised to me with twin lens @ R11999 and when I arrive there nothing materialised.

Can you please assist with the way forward on the matter since I still want the camera with twin lens as promised @ R 11 999

I will post the same mail to hello Peter also forward it to Dion SA, the experience at your store today was not good at all.

Kind regards

Nndondeni Montsho

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