1 reviews | Active since Mar 2016
Unable to collect paid goods
On 13/03/2016 I purchased a laptop from the Greenstone branch and requested that the RAM be upgraded. I made arrangements with the salesman to have my brother pick up the laptop for me as I live in Lichtenburg. I emailed the store manage Clifford Hamilton my ID, permission for my brother to pick up the laptop and the invoice. My brother waited at the store for 45 minutes because Clifford was busy with paperwork. When I called him he was rude, obnoxious, said he was doing me a favor and that he would call me when he was done. He then hung up on me! I only purchased the laptop on the premise that I would have it in Lichtenburg by Monday as I am starting an online course on Tuesday and I need a laptop. Very disappointed and appalled to be spoken to in this manner. I still don't have my laptop.
We acknowledge receipt of your complaint with reference ***9.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Dion Wired we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. The matter was escalated to the Regional Manager as well as we trust that it will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***9.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Dion Wired we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. The matter was escalated to the Regional Manager as well as we trust that it will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73