TV damaged when opened

I bought a Hisense 40inch TV from Dion Wired on the 06/07/2015.<br> Due to painters working at my house i stayed at my parents and stored the TV in a safe place. I was back at home on 10/07/2015 and when we opened the TV the screen was completely shattered. After this i checked the packaging and the box was bent and the foam was broken in half.<br> I contacted Dion Wired to following morning, they advised that they could not assist as Hisense was closed over weekend and they cannot accept the TV as i could have damaged it.I then disagreed with that and i took the TV back to the store on 11/07/2015.I then dealt directly with Hisense and they performed their investigation, i received feedback now that they are not going to replace the TV as it was dropped numerous times.This is absolutely ridiculous....Don't their staff check the condition of the packaging when is sold to a customer. Dion Wired have been terrible with the service throughout my time dealing with them, on top of the fact that they are making me feel as if i am to blame and that i could have dropped the TV after it left the store...ABSOLUTELY BAD SERVICE,<br> I refuse to accept the feedback and i don't want a broken TV