Trying to get an account paid yet they refuse to assist

<p>My father in law is the account holder and I am the payer. We have missed two debits and now I am trying to get them to debit this amount immediately to get up to date. I call in and they say they will confirm with my father in law to hold on while they dial him. They dial him and he was busy so I told them its fine to call him back. He calls me and says that it is fine and he spoke to Leander to authorise. I call back and speak to Samkelisiwe. She says I am not authorised and says they will call him and I must call back later. I call back and the same person now tells me that it must be in writing. She then says it is ok for once off if he authorises telephonically. I say ok I will hold on so call him, she says they cannot call him, I must call him while I am still on the line. I do not understand why each agent acts differently. I ask for a manager an d lo and behold there are no managers all are on training. The call centre is useless and the best part is I am trying to PAY them. Sheesh.</p>