Tired of getting the runaround

<p>I booked in a Samsung printer for a Warranty repair around the 20th of May. The toners were recently replaced and marked with stickers with the dates so I can keep track of cosumeables</p> <p>Unit was checked in and sent in for warranty repair. 4th of July I get notice to collect the unit which I did later the week</p> <p>Upon unwrapping this unit and installing it I notice some differences - the black toner is empty,the network card address is different,there is a big scratch on the back and THE SERIAL NUMBER is different</p> <p>I notified Portia at Dionwired and she recommended to bring back the printer and book it back in</p> <p>It's been booked in and I went overseas for a holiday,upon my return I contact Portia and hear that No,the printer wasn't replaced,merely parts which I disagree with. This printer has another issue printing (messes on the pages) and the toners in this unit have no sticker dates and the black toner is empty</p> <p>Today I phoned and hear that the supplier disagrees,they sent back the right unit,this unit is clearly a different one</p> <p> </p> <p>At this point in time I dont particularly care who is to blame. I understand Portia is trying hard but i'm at the point of considering legal action</p> <p> </p> <p>All I want is my printer fixed and toners not empty. Barring that I want a replacement unit that isn't broken with full toners or store credit to buy a replacement printer since i've given up hope of ever resolving this printer issue</p> <p> </p> <p>This is costing me fuel and phone calls,i'm not very impressed with Samsung/Dionwired</p>