This place is wishywashy

As I’m in the sales industry I know that all any client want is answers and to be updated. I bought an LG 15kg top loader online from Dionwired. All went well until I opened the box and realized it has been dented. I contacted them immediately. Do you think this can be resolved within a day or two??? Oh no, you have to be kidding. Going for almost a week now, still no resolution and I don’t have a washing machine to use as I don’t want damaged goods.