The " Pass the buck game "

<p>I am a custom Audio & Video installer , purchased 5 TV's at the Somerset West store on behalf of a customer ( Not small change ) TV's were delivered to me and put in a safe storage location on my property. I had a delay on installation date and the TV's remained in the exact same location untill installation occured. Upon opening and preparing the specific TV for mounting , i noticed that there was major damage to the panel itself , cracked badly and panel pushed out on the one side. Witnesses on site saw that this panel came OUT OF THE BOX in this condition. I then took the TV back to the store ( At my own expense ) and the store told me that the TV has to go for inspection. I agreed to this as i understand that every business has its ways... I recieved a quotation today for R16090 for repair... This is unacceptable! The TV should not be repaired , it should be replaced! I was then told to phone Samsung head office , told the whole story again , and was then told to phone the store again... Very tiring to repeat the story over and over to every new party being involved... I purchased the TV from the store and they are the ones that should be phoning around and sorting this mess out , NOT ME! And my client is the one who is still without his TV!</p> <p>UNACCEPTABLE!</p>