PJ
Paul J
1 reviews | Active since Dec 2017
21 Dec 2017, 17:11
Terrible service - online purchase
I purchased an iPad online on the 6th December 2017. I'm still waiting for the item to be delivered and its now long past the 5-10 days. I've emailed to ********** twice and have not got a response. I phoned them today and they promised to email me the reference number which did not happen. i also asked if I coiuld collect the iPad at a store and they said they would find out which store has the item and phone me to let me know... that was 12:30. Its now 17:00 an dI haven't received any communication from them yet.
This is a xmas gift and I dont hink its going to arrive in time now,
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Paul J's updateReviewer Update
21 Dec 2017, 18:10I've just phoned the Somerset West branch and they have stock - 1 left.
I asked if I could collect it tomorrow and they said they would get Canal Walk (the online branch) to phone me - I'm still waiting... again.
I'm tired of the empty promises and no follow through - also the communication from Dion Wired has no mention of timelines - when are they going to contact me???
Its quite simple - Let me collect the item from Somerset West tomorrow and problem solved.
If I collect the item, I'd also like a refund of the delivery charge.
PJ
Paul J's update21 Dec 2017, 18:10
Reviewer Update
I've just phoned the Somerset West branch and they have stock - 1 left.
I asked if I could collect it tomorrow and they said they would get Canal Walk (the online branch) to phone me - I'm still waiting... again.
I'm tired of the empty promises and no follow through - also the communication from Dion Wired has no mention of timelines - when are they going to contact me???
Its quite simple - Let me collect the item from Somerset West tomorrow and problem solved.
If I collect the item, I'd also like a refund of the delivery charge.