terrible service ,broken promises,

i have never recieved such bad service that i recieved with dion wired and powercare .staff tell you they will call you back with relavent information and never do , they push you from pillar to post ,the staff do not care about the level of customer satisfation at all,no one could tell me what is going on with my phone, they told me i would have my phone in one week two weeks have passed .I work for a huge financial institute and never will i ever tell a customer i do not know ,and pass the buck.after two weeks and a week of hell service given i recieve a mail from admin samsung thursday 29 jan 2015 that my claim is being processed ,3.19 pm , after telling dion wired that i would like my phone back and that i will personally take my phone into samsung because if they can give such bad customer service imagine the quality of work taht will be done on my phone ? pathetic service ,i will never recommend anyone to this store !!!or they in for a nightmare ,i would like to know furthermore what happens when my phone is back and repair was not up to std,