Terrible Customer Service

On 26 January 2018 I tried contacting Dion Wired Mall of the south 4 times, with no response. I than contact Dion Wired Cresta and spoke to Mpho. She confirms stock availability of an item. I ask her to please reserve the item for me as i will be coming through after 5pm. She confirms and informs me to ask for Mantombi when coming to the store.

When I get to the store I speak to manager Debra. After a 15-20 minute wait for her to attend to fully, guess what? The item has been sold, out of stock.

So I drove for half an hour and waited in the store for 20min to hear the item is OUT OF STOCK, after confirming with the salesman to reserve the item.

The best the Manager can do is check for stock at Hyde Park and inform me today by around 9am(when the store opens). Im still waiting for the phone call?

Dion Wired Cresta Really needs to check their Customer Service