Terrible and Rude Service

I had purchased an apple product from dion wired last Wednesday (01/08/2018) and registered to get the extended warranty on the same day on the online portal. I was informed I would receive a follow up call within 5 days which I have not. I attempted to phone the help number given and was put on hold numerous times and was rudely dismissed by the manager Carlos who refused to even speak to me. Is this the kind of service delivery one can expect from Dionwired? The staff who answered the phones were rude and unhelpful. I sent through the application for the extended warranty well within the first 7 days, multiple time and I am yet to receive my voucher.