Terrible after sales customer service!

<p>I brought my Samsung 45 ltr convection microwave in to the Mall of Africa store for repairs on 28 JANUARY 2017. I had purchased an Extended Warranty with the microwave which still covered the item for repairs (the appliance was no longer heating up contents at all). I have received absolutely NO feedback on the progress since then, which I find totally unacceptable. When I phoned the store 2 weeks ago, I was told that it had only then just been collected by Samsung and that I should expect an update the following week (which was LAST week), which I didn’t get. I’ve just called the store again today, only to be told that the status is that Head Office has approved the repairs!! Does this mean that, after an ENTIRE MONTH, the repair has only now been given the go-ahead?!?!? This is absolutely shocking customer service! I expected to have had the appliance repaired and returned within 2 weeks MAX! It seems now that, after an entire MONTH, nothing has actually been done! My microwave is an essential appliance in my home and to be without it for this long is really inconvenient.</p>