SWITCHED MERCHANDISE

I handed an UNSCRATSHED APPLE TV DECODER and FAULTY REMOTE all within the ORIGINAL PACKAGING AND INVOICE - in at this store still in the GUARANTEE TIME FROM THE DATE THAT I BOUGHT IT.

They contacted me to fetch it. Went on Saturday 28 October 2017 to fetch the item. The APPLE TV DECODER NOW ALL SCRATCHED - I HANDED IT IN WITHOUT SCRATSHES!! Remote replaced. I complained and left it there.

The manager phoned me today 30 October 2017 and tells me there is nothing she can do about it and I must be thankful that I got a new remote!! HOW DOES THIS WORK?