Such Poor Customer Service

I have a Marantz Amplifier from Dion Wired, which has not been working properly for most of the time I have had it. I went to this store on Saturday to ask what I could do about it. I was told that it would take 21 working days i.e. Over a Month. This is the heart of my DSTV TV and HiFi, so no service for over a month. I queried this terrible service and the Sales Manager just confirmed that \this was the Process"and that is that!!!<br> I cannot believe that the Group has such a bad SLA with their suppliers which is just being passed onto the Customer as very bad Service and take it or leave it!! So Customers beware!!"""