Stuff off kind of service

<p>On the evening of 23 July 2016 I visited your Dion Wired store Gateway with the intention of purchasing a screen projector advertised 2 days before in the paper brochures for R990.<br /> Having asked for assistance in the store, the lady from the Vodacom stand immediately told me that they don't keep projector screens. I had to physically go online on my phone to prove to her that this was advertised by dion wired.</p> <p>She then went to a gentleman in the relevant department to ask about the item and I followed her. The employee was named Ethan, and he immediately told me there is no stock available and I must buy this item online.<br />Believing him, I went online to purchase this projector screen. Only to discover I had to pay delivery charges as well. This infuriated me because I made the effort to come to your store in first place.</p> <p>By chance, I found another assistant, Mfundo who I asked if he could place an order and I would pick it up from this store since it was out of stock. This gentleman was surprised to hear this item was out of stock. He then went on the system to check. <br /> Good fortune would have it that the Gateway store had a lot of stock that was kept in the back. He was kind enough to bring me the screen and I proceeded to pay.<br /> I then confronted Ethan as to why he would not provide customer service and lie about stock availability. Was it because he didn't like the way I looked or the way I dressed? His excuse was that he only came back to work that day. In this respect shouldn't he be more enthusiastic in looking up if there was stock and providing good customer service.</p> <p>It is utterly disgusting that people like Ethan get paid a salary for not doing their job. As a nationwide franchise Dion Wired needs to select staff carefully or train them adequately to represent the face of this business. Unless you want to considered a Micky Mouse company.</p> <p> </p> <p>Regards</p> <p>stuffed away customer</p>