Struggle to obtain refund

Online order: ********** 24

Absolutely disgusting service!!!

Been trying to get a purchase refunded on the very same day i made the purchase, 26.11.2018. Was first assisted by someone called Shannon and since then spoke to multiple persons after i keep having to calll to find out how far the process is. At no stage was i informed how long it would take to for the refund to happen, and never even received a formal acknowledgement of refund to say it will take this long, or it would be refunded after so many days. Cant understand why its taken this long to refund my money (R7049). I now have to be inconvenienced by calling all the time and speak out all my minutes, i keep having to hold several minutes, i even tweeted and received one reply with no further reply of a solution. I am absolutely livid and frustrated with Dion Wired and will share my bad experience with people to make them aware of the shocking service. Cant see why a refund has to take that long if i cancelled the very same day, i havent even had the product in my possession yet. Very very poor.