Store would rather give refunds than offer any service

We bought a Fitbit from Dion Wired and couldn't get it set up, so I went to the Hyde Park store to ask for help. The manager tells me they only have one support person for the entire store, so there'll be a bit of a wait. Turns out the manager has no concept of time as 'a bit' turned out to be an hour or more!

She was surprised I didn't want to hang around in her store for a few hours, and when I asked for a full refund she gave it without question. I have no idea how a store stays in business when it's policy is to refund everyone who walks in for support, because they're too cheapskate to hire enough staff.