Store won’t replace my faulty TV

I recently purchased a 65” Hisense TV at your Canal Walk Branch which turned out to be faulty

I immediately reported this to the store of purchase by the 3rd day. To my own stupidity I’d already thrown the box away and was informed to contact hisense and get a technician out to assess the TV as an immediate swop out wouldn’t be possible.

I followed the procedure and was sent an assessment report. I was advised to send this off to the store in Canal walk which I did for the replacement to be issued.

I then contacted the store to confirm they’d received it and was informed that a credit would be passed by hisense to replace my TV. I was promised it’d be passed after 3-4 days and they’d contact me to bring in the TV for it to be swooped out for a brand new one.

It’s been 8 days already and I’ve had to follow up by myself with no happiness. I’m still sitting R10,000 short and a damaged TV.

I seek no compensation nor apology. I only want my TV replaced and for this debacle to be over.

I kindly request that my TV be replaced as soon as possible with a brand new one.

Should you require any further information from me, please feel free to respond to me using my email address.

Warmest Regards Ilyaas Alexander