Store closed early, dismal level of service.

I am dissatisfied at the level of service I received from the Dion Wired at Nicolway Bryanston. I had made arrangements with Ntombi to purchase the 58inch Samsung TV and she was very friendly. I got delayed but was in touch to let here know I will definitely be coming.

I got to the store at 5:59 only to find the doors closed and staff leaving. The manager came to me and said I cannot be helped and they close early due to security reasons. Yet other stores were still open considering it being month end weekend and Black Friday. Also being in retail, I find it hard to believe as doors should close at 6 or even a few minutes after.

Is this standard operating procedure?

If so please change the trading hours or at least make a note stating the store closes earlier.

I was also disgruntled at the way the manager treated me with a don't care attitude. Perhaps the store has done well enough and doesn't care for the extra revenue.

Please advise who is in the wrong. Nm