tM
tsholofelo M
1 reviews | Active since Dec 2017
08 Dec 2017, 11:14
still waiting...
Bought and paid for my purchases on Nov 24th, 2017 and payment was processed on the same day. The only communication I've recieved since then was on Dec 5th telling me that I will receive an SMS from the courire confirming delivery. 3 days later I have heard nothing.
What happened to the 5 - 10 day GUARANTEED delivery?
I have tried calling them (phone just rings and rings), I have tried contacting them through twitter and facebook (my queries just get ignored)...
I am so frustrated. I can't believe this is how this company treats it's customers...how is it running?
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Replies (2)
Dion Wired's replyOfficial
08 Dec 2017, 21:10We acknowledge receipt of your complaint with reference ***8 and apologise for any inconvenience in this matter.
We referred the matter to Management @ ONLINE Who will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***
Best regards,
Dion Wired's reply08 Dec 2017, 21:10
Official
We acknowledge receipt of your complaint with reference ***8 and apologise for any inconvenience in this matter.
We referred the matter to Management @ ONLINE Who will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***
Best regards,
tM
tsholofelo M's updateReviewer Update
11 Dec 2017, 09:19why is this response marked as private when it's the same copy and paste response to everyone.
it's also the same like that they tell you on twitter and facebook. they just tell you they've escalated your query to the online team who will contact you and no one ever contacts you.
tM
tsholofelo M's update11 Dec 2017, 09:19
Reviewer Update
why is this response marked as private when it's the same copy and paste response to everyone.
it's also the same like that they tell you on twitter and facebook. they just tell you they've escalated your query to the online team who will contact you and no one ever contacts you.