Still awaiting Black Friday order

Like so many other unfortunate customers, I thought it a good idea to purchase a product online on Black Friday with Dion Wired. I intended to buy a TV with their black Friday deal and woke up in the early hours of Friday 24th of November to place my order. I was unpleasantly surprised that the TV I saw a couple of hours earlier advertised in their Black Friday deal was now R200 more expensive. I decided to still go ahead and would query this as they aren't honoring what they're advertising. I placed my order but did not at that time create an account and received an email confirming my order. Later that morning I tried the link "track my order" via the email I received only to find out that you have to have registered when purchasing the item to track your order - no way of creating an online account after to check the status - So I was left at the mercy of their UTTER USELESS online support center who has not ONCE answered my call in the 20+ times I've tried. I managed to PM someone from Dion Wired via Facebook and actually got a response to my surprise but all this person has done is taken my details and disappeared! No one can provide me with assistance as to where my order is nor how I can register online to be able to track my order. How is this so hard?? - Get in contact with your customers - keep them posted on their order - reimburse them for your blatant lying in your adverti*****t