GK
Garreth K

1 reviews | Active since Mar 2009

10 Mar 2019, 19:28

Stay away from Dion Wired Accounts

Last year I settled all outstanding amounts on my Dion Wired account. To my surprise however I received a message in January that I owed R84 on my account. I investigated and found that it was service fees (which I thought wasn't due when there was nil balance. I paid the amount at Game Galleria. I called the call center (or they called me) and I requested that my account be cancelled. I sent a WhatsApp and an email to cancel. My access to the App stopped working and I stopped receiving statement. Tonight I get another message from Dion Wired saying I owe R84. This is pathetic and I will not spend another cent in a Dion Wired store.

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Replies (1)
Dion Wired
Dion Wired's reply11 Mar 2019, 11:56
Official
Hi Garreth, 

Thanks for taking my call.

I am sorry your account wasn't closed as per your request. 

Please forward me the cancellation email that was sent to RCS and I'll have the matter sorted.

I look forward to hearing from you.

Kind Regards
Suhayfa Gabriels
 Dion Wired Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 DW CARE (***)Dion Wired Sure Extended Warranty Enquiries: Tel: *** www.dionwired.co.za