GK
Garreth K
1 reviews | Active since Mar 2009
10 Mar 2019, 19:28
Stay away from Dion Wired Accounts
Last year I settled all outstanding amounts on my Dion Wired account. To my surprise however I received a message in January that I owed R84 on my account. I investigated and found that it was service fees (which I thought wasn't due when there was nil balance. I paid the amount at Game Galleria. I called the call center (or they called me) and I requested that my account be cancelled. I sent a WhatsApp and an email to cancel. My access to the App stopped working and I stopped receiving statement. Tonight I get another message from Dion Wired saying I owe R84. This is pathetic and I will not spend another cent in a Dion Wired store.
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Replies (1)Dion Wired's replyOfficial
11 Mar 2019, 11:56Hi Garreth,
Thanks for taking my call.
I am sorry your account wasn't closed as per your request.
Please forward me the cancellation email that was sent to RCS and I'll have the matter sorted.
I look forward to hearing from you.
Kind Regards
Suhayfa Gabriels
Dion Wired Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 DW CARE (***)Dion Wired Sure Extended Warranty Enquiries: Tel: *** www.dionwired.co.za
Thanks for taking my call.
I am sorry your account wasn't closed as per your request.
Please forward me the cancellation email that was sent to RCS and I'll have the matter sorted.
I look forward to hearing from you.
Kind Regards
Suhayfa Gabriels
Dion Wired Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 DW CARE (***)Dion Wired Sure Extended Warranty Enquiries: Tel: *** www.dionwired.co.za
Dion Wired's reply11 Mar 2019, 11:56
Official
Hi Garreth,
Thanks for taking my call.
I am sorry your account wasn't closed as per your request.
Please forward me the cancellation email that was sent to RCS and I'll have the matter sorted.
I look forward to hearing from you.
Kind Regards
Suhayfa Gabriels
Dion Wired Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 DW CARE (***)Dion Wired Sure Extended Warranty Enquiries: Tel: *** www.dionwired.co.za
Thanks for taking my call.
I am sorry your account wasn't closed as per your request.
Please forward me the cancellation email that was sent to RCS and I'll have the matter sorted.
I look forward to hearing from you.
Kind Regards
Suhayfa Gabriels
Dion Wired Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 DW CARE (***)Dion Wired Sure Extended Warranty Enquiries: Tel: *** www.dionwired.co.za
