Speakers

I ordered a subwoofer speaker for my hifi system . I placed the order on 29th November paid in full. I received confirmation, the item is in stock, delivery 3-5 days. Today is the 19th December and I have just received the item. I have chased this 3 times by email and 4 times with the enquiry number on the phone. I have even received reference numbers when someone actually answered the phone. I feel this is a dreadful service for such a large company and I wish I had read other reviews on here first as they are all in a similar vein. I will never use or recommend their service again. It is a shame that there is not some body we could all report this to .