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Mpho M

1 reviews | Active since Aug 2016

30 Aug 2016, 08:31

Smeg Product Colour Exchange

<p>on the 22nd August I went to Dionwired to exchange my Smeg kettle and toaster. Upon arrival, I was assisted by a sales lady who took my receipt to the store manager Gareth Smith for approval. When she returned , she told me that the manager said I can only exchange goods on condition I add more money to the sale amount I paid.<br />First time in my life I heard that when you want to exchange goods you have to pay the difference. I am really disappointed with the service of Dionwired Bedfordgardenson. I don't I'll buy or refer anyone to that store.</p>

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Replies (2)
Dion Wired
Dion Wired's reply30 Aug 2016, 08:40
Official

We acknowledge receipt of your complaint and apologise for any inconvenience caused.

The matter will be investigated and Senior Management will contact you to discuss this matter.]

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Dion Wired
Dion Wired's reply31 Aug 2016, 12:49
Official

Further to the above matter we wish to advise that the reason why you needed to pay more for the exchange is because the colour you wanted is more expensive.

Management did explain this matter to you. We trust that we will be able to service you again in the near future.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273