1 reviews | Active since Aug 2016
Smeg Product Colour Exchange
<p>on the 22nd August I went to Dionwired to exchange my Smeg kettle and toaster. Upon arrival, I was assisted by a sales lady who took my receipt to the store manager Gareth Smith for approval. When she returned , she told me that the manager said I can only exchange goods on condition I add more money to the sale amount I paid.<br />First time in my life I heard that when you want to exchange goods you have to pay the difference. I am really disappointed with the service of Dionwired Bedfordgardenson. I don't I'll buy or refer anyone to that store.</p>
Further to the above matter we wish to advise that the reason why you needed to pay more for the exchange is because the colour you wanted is more expensive.
Management did explain this matter to you. We trust that we will be able to service you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
Further to the above matter we wish to advise that the reason why you needed to pay more for the exchange is because the colour you wanted is more expensive.
Management did explain this matter to you. We trust that we will be able to service you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
