Sick and Tired

I have a HUGE problem with the accounts department!<br> I settled my account on the 9 May 2015, they then deducted money from my account a month later, asking them why they did it they said it was a mistake on their side and I had to give them my banking details in order for them to repay me, they obviously have it because they could take money from my account, why cant they repay it into the same account? Why should I waste my time to go back to the bank stand in line (forever) just to give them what they already have?!<br> I asked them to cancel my account seeing that it was the 2nd time I have had a problem with them. They told me it would take up to 30 days, after waiting more than 30 days (and being asked if I would like to have a limit increase) I phoned back just to hear that I had to wait another 30 days yet again, because the person responsible put my stuff on hold<br> I am now sick and tired of hearing excuse after excuse every time I have a problem with Dion Wired