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kathleen B

1 reviews | Active since Aug 2011

12 Dec 2017, 13:40

Shocking service levels...non existant service levels

After 2 weeks of non response, on the 8th Dec 17 Dion Wired said I would get a sms from courier company re delivery of order placed and paid for in full 26Nov....I'm still waiting.....I tried for 2 weeks to get thru to the customer care centre...eventually on 8th Dec they answered the phone. Gareth & Alison whom I spoke to were both super friendly & helpful...however - it has not turned into a successful delivery....what now?

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Replies (3)
kB
kathleen B's update12 Dec 2017, 13:41
Reviewer Update
correction...order placed & paid for on 24th Nov!!!
Dion Wired
Dion Wired's reply12 Dec 2017, 21:48
Official

Good day Kathleen,

We acknowledge receipt of your complaint with reference ***3 and would like to apologise for any inconvenience caused.

This matter was referred to Dion Wired Online Management for further investigation and assistance

Regards

Dion Wired Online Customer Service

***

***

kB
kathleen B's update13 Dec 2017, 14:25
Reviewer Update
thats is exactly what you say everytime...shame on you....shame on your company..."passing" it on to "Management" is just a way of Dion Wired say "***** you the customer"..as nothing happens...no contact is made to RESOLVE the "inconvenience"......BTW...inconvenience is not the correct use of the english language in this context....