CM
Conrad M

1 reviews | Active since Jan 2016

08 Dec 2019, 21:08

Shocking service

This morning I went through to Dion Wired Canal Walk to purchase a Samsung tablet and was looking at 1 which costs R2999.00. Getting there, I had to go ask for somebody to help me as there was nobody around. After waiting a while, we get noticed and a lady comes over to see what we want. Stating that we would like to speak to somebody with knowledge on the Samsung tablet, she goes away for a few minutes and comes back stating that they dont have stock and that I should go to Game as they have a better model there which costs R899.00. This person did'nt feel that I deserved his time by sending the woman back out with that statement. Nothing about trying to help me but actually sending me to another competitor. Well you have lost me as a customer and whoever is prepared to listen to me, will hear this.

0
Replies (2)
Dion Wired
Dion Wired's reply09 Dec 2019, 09:33
Official
Hi Conrad,

Thank you for getting in touch with us, I am terribly sorry to hear about your in store experience, please email us your contact details to the email address at the bottom of our website.

Kind RegardsRalton PillayDion Wired Online Support: Tel: ***3www.dionwired.co.za
CM
Conrad M's update10 Dec 2019, 06:56
Reviewer Update
Still no service. Sent through my information to your *** early yesterday as requested and still have not heard from you. Pathetic.