Shocking Customer Servise!!!

I took on HISENSE 40" FHD LED TV into Dion Wired Hyde Park for repairs on the 18/06/2019 and it all went down south from there...

I was mislead to believe that my TV set was going to be fixed by one of the Hisense contracted technicians before COB on the 28/06/2019. When i called to follow up i was told (very rudely) that the technician forgot about fixing my TV (which was in the store still) and unfortunately he cannot come to Hyde Park because he is busy with house calls. So in other words attending my "case" wasn't a priority at all, even though i too am a paying customer. I hope you agree with me that this is not acceptable under any circumstances.

I luckily got in touch with Dion Wired Regional managers PA on Friday and she has been a blessing! she assured me that i will get the correct feedback on Monday (01 July 2019) about the happenings of my TV set and hopefully i wont have to wait any longer.

I get an email this morning that was sent on Friday by the Admin manager after my screaming match with one of the staff members who was extremely rude and was constantly raising her voice and would let me finish my sentence, and he inst even apologizing about my i was treated.

I honestly expected much more from a prestigious and reputed company of your standard (Dion Wired) and the fact that is in Hyde Park, one would expect 110% client service. I will never set foot in a Dion wired store!