Shocking customer experience

<p>i am utterly disappointed and dissatisfied in my online order experience with Dion Wired .i paid for an item and the cost of courier services (absa to absa eft, which is immediate payment to dion) on 29 November 2016 and to date i have not received my item, making this purchase totally unexcitable now! their customer services advised and assured me that i will received my purchase by Friday, 9 December but nothing and when i queried, im advised that there was a failed delivery attempt, however my helper is at my home all the time and i received my takealot and kiddo orders, hence the above is untrue and unacceptable to me! Dion wired have my money for more than 2 weeks and have not sent me my purchased item. this is unaceptable and im totally disatisfied and unamused with their shocking online value proposition to customers! </p>