Shocking Attitude and Service
<p>1 month ago I purchased a Phillips Glass face Digital Radio, went home and unboxed it to find that the glass face was damaged and had marks on it.</p> <p> </p> <p>As I am very busy and I only managed to return the unit today, still in its original box and packaging.</p> <p> </p> <p>The returns lady Loren had a very poor attitude and when she returned told me that they would have to send the item away for assessmenet as its already been a month, then she quoteded CPA when i questioned why they cannot exchange it, again quoting CPA.</p> <p> </p> <p>I asked where it states that returns are only entertained with in 7 days, she could not answer me nor could the very condesending manager Ridwaan as to where it is written with regards to the 7 day exchange policy.</p> <p> </p> <p>All he could quote qas the CPA.</p> <p> </p> <p>I then asked if I purchased another unit now, would i get a refund if they assessed the other unit......I had to explain 3 times what i meant.</p> <p> </p> <p>poor attitude, unable to show where there policies are visible to the clients.</p> <p> </p> <p>I gave them the device to assess with a 2-4 week time delay.</p>