Shocking attitude and incompetence

I purchased a television at the Claremont branch in January 2016. Since then I've had an issue with it. I misplaced my invoice regarding a warrantee claim and I called the branch requesting an invoice. I was told it would be forwarded to me. The next day I received nothing, went in to the store to request it and was told I would receive it, still nothing. I've called on multiple occasions, spoken to management, even the people in admin. I was eventually told that they underwent a system change and the only way is to retrieve it from their head office. A month has passed and still nothing. I was even asked if I purchased the tv at that store!!! This is a R10 000 tv, not a loaf of bread.

I decided to contact head office myself only to have the woman that answered the phone record the issue and direct it to management at that branch. I was told that I should have taken a picture of the invoice upon purchase. I'm pretty sure that documentation of items that are still under warrantee are to be kept on record.

This is an endless cycle and I'm completely fed up! This is the worst serviced I've experienced.

Once you read this (senior management) please contact me.