Shocking

Had difficulty buying laptop online - web support had little advice to help. Eventually transaction went through 14 October. Today I call to be told payment didn't go through. I need to provide proof of payment - despite credit card payment through Pay U. I was not happy so asked 2 different people to speak to their manager - who was 1st not available then 'in a meeting the whole day' . I contacted my bank who confirmed payment and Absa even went as far as contacting pay u to verify transaction. Then dion wired phoned back to ask me for the transaction number to verify it. This should not be my responsibility. They should match the order number with the transaction number. The call centre staff - which I think only consists of 2 or 3, were not helpful. When a customer asks for your manager your response should not be 'she will advise you the same sir'. I have spoken to them about 4 times today - still waiting for a call back from manager - 4 hours later. Worse than this - their complaints number - keeps saying its busy - I phoned about 4 times - to think that this company is owned by an international retail giant - pathetic.