AV
Abdullah V
1 reviews | Active since Mar 2009
13 Jan 2016, 16:04
Shirking responsibility
I bought a Belkin modem from Dion Wired in October 2015. The modem stopped working last week. We have misplaced the receipt but have the proof of payment. <br> <br> The store refuses to help or assist even though we can show it was bought from them and even though the product carries a warranty. Worse is they no longer stock Belkin. Waste of R 2300 but I will never shop here again. Sole reliance on a till slip in 2016! Surely your system can track the serial number to you, surely you can see my proof payment. <br> <br> Disgusting<br> <br>
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Dion Wired's replyOfficial
15 Jan 2016, 14:00Hello Abs,
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
Store management was in contact to discuss this matter as we cannot trace the sale. The store is willing to refund this unit however you need to get me the correct date of when the unit was purchased so the store can trace the sale or we will not be able to assist you.
We await to hear from you.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
Store management was in contact to discuss this matter as we cannot trace the sale. The store is willing to refund this unit however you need to get me the correct date of when the unit was purchased so the store can trace the sale or we will not be able to assist you.
We await to hear from you.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***
Best regards,
Dion Wired's reply15 Jan 2016, 14:00
Official
Hello Abs,
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
Store management was in contact to discuss this matter as we cannot trace the sale. The store is willing to refund this unit however you need to get me the correct date of when the unit was purchased so the store can trace the sale or we will not be able to assist you.
We await to hear from you.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
Store management was in contact to discuss this matter as we cannot trace the sale. The store is willing to refund this unit however you need to get me the correct date of when the unit was purchased so the store can trace the sale or we will not be able to assist you.
We await to hear from you.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***
Best regards,