Service is there when you buy, after service is nonexistent

March 2017 we bought a LG fridge from your branch at Baywest Mall in PE. The fridge is now not cooling sufficiently since December. I called LG to request a technician and they advised they require a receipt in order to log a service call for the technician. I have since misplaced my original receipt so I called the branch to request a copy. I was told it is no longer on the system but they can request it from UCS and I was told to send an email with the details and bank statement as proof of purchase. I did that. I have attached the email. I have now received an email advising UCS cannot find the my purchase. No one called to verify any of the details in case I had it incorrectly. I was just told that I wont be assisted. This is so different from the service we got when buying the fridge. Clearly Dion wired is happy when the money is coming in but when they need to maintain the relationship then they are not interested. A fridge of R36 000 that stops operating efficiently less than 12 months after purchase is not appreciated! And not getting assistance to get the issue sorted is even worse. Can someone that cares please search for this receipt. Surely you keep record of your stock using serial numbers so if my date is not right you should find it with the serial number. My bank statement also clearly shows a purchase.