DP
Daniel P
1 reviews | Active since Aug 2010
08 Sept 2015, 12:55
Second hand stock sold as new
I bought i lenovo flex 2 15' laptop from dion wired on 14 Aug 2015 <br> When the sales rep said he just wants to check if the power supply is in the box i did not think strange of it only to discover later that it was second hand when i installed new software to find another customers email still active on the machine. <br> <br> I really feel this is unacceptable for a company like Dion wired to sell a product to a customer claiming its new when its returned stock. <br> <br> the serial number is : WB***7
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Replies (1)Dion Wired's replyOfficial
10 Sept 2015, 14:39Hello netdaniel,
We are in receipt of your complaint with reference ***3 and apologize for the delay in responding to your complaint.
Store management contacted you and you made the decision to keep the item and we trust that you will have joy from the item.
Thank you for your support. We look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***3 and apologize for the delay in responding to your complaint.
Store management contacted you and you made the decision to keep the item and we trust that you will have joy from the item.
Thank you for your support. We look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Dion Wired's reply10 Sept 2015, 14:39
Official
Hello netdaniel,
We are in receipt of your complaint with reference ***3 and apologize for the delay in responding to your complaint.
Store management contacted you and you made the decision to keep the item and we trust that you will have joy from the item.
Thank you for your support. We look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***3 and apologize for the delay in responding to your complaint.
Store management contacted you and you made the decision to keep the item and we trust that you will have joy from the item.
Thank you for your support. We look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
