****. Guarantee is actually a Warranty.

I purchased a blender in November 2017. I hardly used the blender and now that I am using the blender everyday, the blender leaks at the bottom. Whenever done blending, the protein liquid ends up in the motor area. I took the blender to Dion Wired in Cresta on the Thursday at about 5:30. The lady inspected it and said that it looked like a factory fault as the blender was still in order. I was told to bring it back the next day as Russell Hobbs was closed and they needed to approve a replacement blender. When I returned the next day Inwas told that the blender had to be booked in and it could take a week or 2. I requested that a loan unit be given while I wait for mine. I informed the Dion Wired Manager that I use the blender every day and that works of mean I would need to buy another blender while I was waiting for Russell Hobbs which defeated the purpose of having a guarantee. I was told that there was nothing they could do and that was company policy. I would just have to wait until Russell Hobbs was done attempting to repair my blender. If they couldn’t then only will they replace it. Absolutely pathetic. I wish they would advise customers that their guarantee is actually a warranty. I have purchased many appliances from Dion wired that cost tens of thousands of rands yet they could not help me with a R600 blender. I will never purchase another item from Dion wired and will be sure to spread the word with family and friends. Absolutely disgusting service.