****

HP Logo Write a review freizia K

3 reviews | Active since Nov 2019

25 Nov 2019, 21:08 ****ful debit order

I recently signed up for a Game store card. I used the card twice (once to buy some groceries to the value of approximately R300 and once to buy a memory card to the value of approximately R80). I made a R300 payment in October for the card. On Monday 25 November 2019, I received a debit order notification of R262.83 which I did not create or authorize. The reference number for this debit order was DIONW********************20. I´ve already disputed the charge with my bank and sent an email to *********** and *********** to know where this debit order stems from. I was later on called by a Game representative and emailed by RCS stating that the debit order was legitimate and that if I paid the amount my account would be closed. I paid the amount and sent proof of payment. That was in November and we're currently in February and I'm STILL being sent emails and text messages about my Game store account. I emailed them and went on site to cancel my account yet its still ACTIVE and nobody is responding to my emails. Today I received an SMS stating that my credit limit had been decreased despite me requesting to have my account CLOSED. I have not received any feedback regarding this issue and at this stage I don't want any representatives contacting me unless it's to confirm that the account has been closed.