Samsung Washing Machine

On Monday the 23rd of November it would be 3 Weeks since I reported a damaged seal on my washing machine. The call was logged at Dion Wired where I had purchased the machine, We were informed to phone Samsung themselves. This machine also has an additional extended warranty purchased at the day we bought it from Dion Wired. We have to make plan now for 3 weeks already to wash our clothes somewhere or somehow else? Every time the ****** warranty department says that they are waiting for the part!<br> <br> I've always been an avid Samsung supporter, and most of my appliances are Samsung! I am now definitely close to converting to another brand! purely for the lack of service in the warranty department, Watch out Hisense / Defy here I come!