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Frederik H

1 reviews | Active since Aug 2016

25 Jul 2019, 14:22

SAMSUNG GEAR FIT 2 PRO

Not complying with CPA SA: I took my device to them as it was faulty and they sent it to supplier - they told me that there will be a rejection fee if I don't accept the quote for it to be fixed by the supplier so I told them I am not having it fixed because the cost of repair will be more than half of what the device is worth - they are now harassing me to pay a rejection fee after I said I don't want it fixed or looked into. I am taking this up with the office of consumer protection.

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Replies (3)
Dion Wired
Dion Wired's reply26 Jul 2019, 12:57
Official
Hi there  Frederik,

Thank you for bringing this to our attention.

I do apologize for the services that you received.

Please forward your contact details as well as the store this occurred at to ***,za and cc in ***,za so that we may look into this matter immediately.

I look forward to your response.

Kind Regards
Abdul Petersen
Dion Wired Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 DW CARE (***)
Dion Wired Sure Extended Warranty Enquiries: Tel: ***
www.dionwired.co.za

Dion Wired
Dion Wired's reply01 Aug 2019, 10:20
Official
 Hi there  Frederik,

Thank you for bringing this to our attention.

I do apologize for the services that you received.

Please forward your contact details as well as the store this occurred at to  *** and cc in *** so that we may look into this matter immediately. Kindly place  "183852" in the subject line. 

I look forward to your response.

Kind Regards
Abdul Petersen
Dion Wired Online Support: Tel: **** *** ***
Customer Service Contact Centre: Tel: **** DW CARE (**** ** ** **)
Dion Wired Sure Extended Warranty Enquiries: Tel: **** ** ** **
www.dionwired.co.za 
FH
Frederik H's update27 Aug 2019, 10:44
Reviewer Update
Dear Abdul,

This is happening at the Somerset West Dion Wired in Somerset Mall. I have explained countless times that I will not pay the rejection fee as I was not made aware of that will be the outcome if your supplier (Samsung) voids the product from warranty.

I have now been called again by the same lady who insists I pay the rejection fee.

If I receive another call from them in this regard I will take it up further with the consumers office as I already have been talking to representative who wishes to take this up.

Please do resolve this issue at your soonest convenience.