SM
Sean M
1 reviews | Active since Sept 2015
20 Sept 2015, 16:09
Sales consultant provided wrong info to push sale
Sunday afternoon. Purchased a samsung uhd TV that was not in stock at woodmead. Was told only hydepark. Asked what time the branch closed and was told 4.30 by the salesman. Never thought to double check him. Rushed home to Sunninghill. Swapped cars to use the larger one that could fit the TV in. Arrived at hydepark just after 3 only to find the store closed.
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Replies (1)
Dion Wired's replyOfficial
23 Sept 2015, 13:41Hello Sean Milne,
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
As discussed with management a free delivery will be made for you.
We thank you for your support and look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
As discussed with management a free delivery will be made for you.
We thank you for your support and look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Dion Wired's reply23 Sept 2015, 13:41
Official
Hello Sean Milne,
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
As discussed with management a free delivery will be made for you.
We thank you for your support and look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
As discussed with management a free delivery will be made for you.
We thank you for your support and look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73