1 reviews | Active since Feb 2017
Run in with the worst possible people
<p>Recently, I had a discussion with a sales consultant in dion wired regarding a coffee maker. The consultant told me about the machine and ****. </p> <p>I purchased this coffee maker from Dion Wired Online on black friday.</p> <p>I waited nearly a MONTH for the coffee machine to reach me, making contact with them several times via email and telephonically. I was blatantly ignored. I decided to send them a message on Facebook, this was then followed up and I received a call the next day. I had to follow this process several times before any of my complaints were responded on.</p> <p>I purchased the item on the 25th of November 2016 (paid for it on the same day), I only received the item on the 24th of December 2016.</p> <p>I decided that I would go on holiday and attend to the machine when I got back. </p> <p> </p> <p>It was at this point that I realised the machine was all wrong and that I was **** to by the consultant (probably to make sales). I made contact with their call centre and the rudeness that was directed towards me was unbelievable.</p> <p>The second time I made contact with a call centre agent, telling her that I made contact with them and was told I'd get a call from the manager who would discuss a pick up of the product, she told me if i did not recall the name of the individual I spoke to it was "my word against theirs."</p> <p> </p> <p>What absolute nonesense!! I was dismissively told to email them with my complaint. I did this and I was told that because of the time I had called them, the period for me to return this item has now lapsed.</p> <p> </p> <p>I find this highly unacceptable as I initially followed the correct procedure, in the stipulated time frame, and I was **** to. I never received the phone call that was promised to me.</p> <p> </p> <p>I will never make use of this store again, the services rendered was putrid, arrogant and just plain rude!!</p>
When the item was delivered, as stated, I was heading out to holiday.
Waiting a month for an item is completely unacceptable (as stated).
The producted was used and tested once and once only.
However, my opinion of your establishment will not change. I received the worst service from you guys ever.
If you read what I stated, I made my phone call and in waiting for one of your agents to report and log my query to a manager (who would've called me back that same day) the time of return lapsed. I am not naive enough to believe that this was a coincidence. This, according to the second agent I spoke to, appears to be my fault for not getting anyone's name or following up sooner.
This is the type of service I had to put up with.
When the item was delivered, as stated, I was heading out to holiday.
Waiting a month for an item is completely unacceptable (as stated).
The producted was used and tested once and once only.
However, my opinion of your establishment will not change. I received the worst service from you guys ever.
If you read what I stated, I made my phone call and in waiting for one of your agents to report and log my query to a manager (who would've called me back that same day) the time of return lapsed. I am not naive enough to believe that this was a coincidence. This, according to the second agent I spoke to, appears to be my fault for not getting anyone's name or following up sooner.
This is the type of service I had to put up with.