1 reviews | Active since Aug 2015
Rude and terrible service
I app**** for finance at Dion Wired Woodlands for a product.<br> <br> I was informed that it would take up to an hour to inform me if I would be approved or declined of the finance... Waited almost a week running back and forth to the shop with documents that they needed instead of them telling on the spot what documents I would need to apply for finance.<br> <br> Every time I called the Dion finance department they would always give me different stories on how they have not received any of my documents. I then was promised several times a call back with an update on what was happening and the staff being very rude to me... Never got a call back once in 6 days.<br> <br> I then managed to get hold of the manager there, Anastasia, and she said she would call me back in 5 minutes... I am still waiting for a response call from her to call me back.<br> <br> Dion has now lost a customer due to there bad conduct of customer care and terrible service, I am highly insulted and never even got an apology.
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
We would like to explain the delay as follows. Customer app**** for a Game card - the store then advised him to rather apply for Financing as he is still very young and only working on contract base for 3 months. Another application was then submitted and the credit application cancelled.
As per RCS policy they do have 48 hours in which to check confirmation and references before providing / declining credit. This particular application was declined for the amount you wanted but approved for a smaller amount.
If you need any further information regarding this application you are welcome to contact the Credit department directly on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
We would like to explain the delay as follows. Customer app**** for a Game card - the store then advised him to rather apply for Financing as he is still very young and only working on contract base for 3 months. Another application was then submitted and the credit application cancelled.
As per RCS policy they do have 48 hours in which to check confirmation and references before providing / declining credit. This particular application was declined for the amount you wanted but approved for a smaller amount.
If you need any further information regarding this application you are welcome to contact the Credit department directly on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73