Rolando edition FIFA 2018- staff don't have a clue about the product they selling!!!

I pre ordered the Rolando edition FIFA 2018 from dion weird online store. Paid more then the average Fufa 2018 as the selling point if the game is that you get to play the game 3 days before the release date which is today. I called the call centre who asked me to call the Gateway store as they have no idea what I am talking about regarding the data cods needed to play the game before the release date. I finally got hold of someone at the store. Literally no one, not even the manager knew what I was talking about! He said he will find out and call me back immediately. That was at 13:00 today. Still no feedback. I have paid extra to receive an edition of FIFA that allowed me to play 3 days before the release date but todate Dion Weird store and online call centre staff have no clue about the product they are selling. Not even the gaming star. At the store have a clue. This is false publicity to the consumers as many have waited for one of the best game in EA gaming history to be released only for us to be utterly disappointed with poor service and staff who have no knowledge of their product!