1 reviews | Active since Nov 2014
****** of R50
<p>I had settled my account last year. I had been left with a R100.15 Credit on my account. This was stated on my monthly statement all along. To my surprise on my lateset October statement my credit is now only R50.15. Dion Wired decided to take my R50 for themselves. Probably hoping that I wouldnt notice. Is this how Dion Wired conduct their business? I shudder to think how many other times Dion have conned me or other customers out of "small" amounts like this. This is very dissapointing since I have been a loyal customer for 5 years.</p>
Please see my response to the email I received:
Good morning Complaints
Thank you. I also requested the letter where this was communicated? Please forward me the letter you posted me.
In the event that there is no printed letter. Please take note of the below:
I feel that this was not communicated correctly and professionally. Your sms wording is also misleading and deceiving. It states that “all DionWired Account Cards with a balance will be charged a service fee” I don’t have a balance? I have a credit balance yes? Your wording is totally wrong.
Having said all this, this is what I am going to do. If the R50 is not credited back onto my account within the next 7 days I will be closing my Dion Wired account. I will also be lodging a follow up Hello Peter complaint. This message was not communicated clearly and professionally, the wording in your sms is absolutely wrong.
I have been a loyal customer to Dion Wired for years. Check my record. So Dion Wired, are you willing to lose a customer over a R50?
Please get back to me as soon as possible so I can make my decision about my account.
Thanks
Please see my response to the email I received:
Good morning Complaints
Thank you. I also requested the letter where this was communicated? Please forward me the letter you posted me.
In the event that there is no printed letter. Please take note of the below:
I feel that this was not communicated correctly and professionally. Your sms wording is also misleading and deceiving. It states that “all DionWired Account Cards with a balance will be charged a service fee” I don’t have a balance? I have a credit balance yes? Your wording is totally wrong.
Having said all this, this is what I am going to do. If the R50 is not credited back onto my account within the next 7 days I will be closing my Dion Wired account. I will also be lodging a follow up Hello Peter complaint. This message was not communicated clearly and professionally, the wording in your sms is absolutely wrong.
I have been a loyal customer to Dion Wired for years. Check my record. So Dion Wired, are you willing to lose a customer over a R50?
Please get back to me as soon as possible so I can make my decision about my account.
Thanks