AM
Antoinette M

1 reviews | Active since Mar 2009

19 Feb 2016, 14:47

********** by Dion and Braun

I spent close to R2000 and bought what I thought was going to be a life time investment on a Braun multiquick 7 -J700 juicer. 2 months later the lid has cracked and Dion are telling me that it is not their problem and the lid is not covered under waranty. The Sales Manager was rude and told me that I have abused the juicer. The juicer is advertised with false claims that it can juice both fruits and vegetables and comes with 1 year warantly and now I have come to find out is not the case, \juicer with large chute for whole fruits\" is what appears on the box of lies! The juicer is not worth the big price tag and is a total *******, I could understand if the lid cracked after 1 year of industrial use but this is a juicer that is used once a day at home. The Sales Manager told me that there is nothing that he can do about my problem. "

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Replies (1)
Dion Wired
Dion Wired's reply19 Feb 2016, 16:31
Official
Hello tlapi,

We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.

This matter was referred to senior management for investigation and further assistance.

Regards

Herman van der Berg
Customer Service Advisor
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