1 reviews | Active since Feb 2015
Repayment amount differs
In December I app**** for a Dion Wired card for the purpose of buying a TV at Game. The salesman at Game explained to me what the payment will be on the TV I bought. I explained my budget and he showed me a table with repayment amounts according to the purchase price. The repayment amount on this table showed the payment as R340 per month over 36 months. I then asked if this will be the total including all additional costs which he confirmed. I specifically asked this as my budget only allowed a payment of up to R350 per month. In January I received a statement which indicates a repayment amount of R491.14 per month which is much more than we agreed on. Even on brochures from Dion a TV costing much more than the one I bought the repayment amount is less than mine and that is even after I paid a deposit. The fine print on the brochures indicates the account card pricing includes 22.65% interest p.a., services fees AND compulsory insurance so there should not be any more additional costs. I phoned a consultant on your customer service number during January which said he will ask one of the supervisors to phone me back but I am still waiting!!<br> Please call me from 13:00 to 13:45.
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We referred the matter to RCS who is dealing with our credit matters and they will contact you directly. For the record you can also contact them on ***or email ***.
We trust that the matter will be resolved shortly.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We referred the matter to RCS who is dealing with our credit matters and they will contact you directly. For the record you can also contact them on ***or email ***.
We trust that the matter will be resolved shortly.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
